Terms and conditions
ServicesWe offer a delivery laundry service. We are committed to treat with the best of care the items given as well as the environment.
OrderingThe orders are done through our website, smartphone application or via telephone. The customer is asked to tell us the number, kind and weight in kilograms of items to be cleaned as well as an address for pickup and drop-off of the items.
All orders placed under these modalities are considered to be an agreement to the following conditions.
PaymentWe undertake an estimate of the price based on the information shared with us by the customer. This estimate is then sent to the customer.
Once the items have been picked up, we verify the number, kind and total weight of items. The customer then receives a confirmation via email of his order containing the final price and the different payment methods. The payment of our services can be executed by credit card (mastercard, visa, postcard and american express). The prices of our different services are detailed on our website.
Pickup and drop-offThe customer gives us, via our website, smartphone application or telephone, the time at which the items should be picked up.
The items will then be washed, dried, ironed and folded or hung on a clothes hanger. They will be delivered in a 48 hours timeframe and during the opening hours of UrbanWashers Sàrl.
Once the items are ready we notify the customer via email, telephone or via our smartphone app and convene with him on a timeframe for the delivery of the items. If the customer is absent, a new schedule will be determined with him. However, the customer will be charged with the cost the unsuccessful delivery of the aforementioned items has created.
We are committed to doing everything in our power to respect the time frame of delivery agreed. However, delays do not give access to compensation.
If the caretaking of the items picked up is impossible, the said items will be given back as such.
The amount and kind of items indicated in the order confirmation are determinant for the restitution of the given items.
ResponsibilityWe are committed to working with the utmost attention in the care of the items given.
Upon reception of the items we hold the right to decline the care of any item susceptible of not being able to withstand the care given. Additional conditions may also apply to items cared for. These conditions will be mentioned in the order confirmation.
Apart from gross negligence, UrbanWashers Sàrl declines all responsibility. Our responsibility cannot be engaged in case of damages caused by unidentifiable properties (composition of the fabric), inaccurate information indicated on the tag or undetectable defaults (such as insufficient resistance of the fabric or seam, bad quality of the dye or prints, presence of objects in the lining of the jacket, previous defaults, deterioration of the buttons, buckles, zippers, epaulettes, ornaments, detachment or loss from broken threads). A responsibility for a shrinkage or modification of colour acceptable in usual circumstances is excluded. A successful care guarantee is excluded.
ComplaintsAll complaints must be notified without delay, but no later than 3 business days upon reception, with presentation of the order confirmation. If the customer contests the final price, he must immediately let us know in a 24 hour timeframe upon reception of the items at the delivery location.
All requests are carefully examined by our customer service and lead to an explanation or a motivated stance. In case of damage or loss of an item we were responsible for, the customer will be compensated according to their actual value, based on the board of devaluation of the items. The compensation is only for the item(s) given to us. Any compensation in nature is excluded.
The Swiss law is applicable in exclusion to any other. If no agreement has been found, we recommend the concerned parties to submit the case to the ASET (Association suisse des entreprises d’entretien des textiles). The association’s joint organs will resolve disputes through an expertise and arbitration.
This website [URL] has been developed by UrbanWashers Sàrl, a company registered within the Geneva commercial register under number IDE CHE-481.577.914.
UrbanWashers Sàrl commits not to share with any third party the information given to it by its customers. All data collected by UrbanWashers is for internal use only.
The content of this website as well as the domain name are exclusive property of UrbanWashers Sàrl.
All elements of this website including general layout as well as available contents such as texts, graphs, photographs, logos, images, animated images, sounds, illustrations and software are the property of UrbanWashers Sàrl.
In absence of an explicit and written authorization or written agreement with UrbanWashers Sàrl, no part, element or content from this website can be copied, modified, published, reproduced, transmitted or used without rights.
If this had to be the case, UrbanWashers Sàrl holds the right to stake their claim in a legal procedure.
All elements and contents of this website are protected by the applicable Swiss law. Trademark rights are reserved.
The use of this website implies that you accept the general terms and condition’s contents hereby published, which are subdued to the Swiss Law and courts of Geneva, Switzerland.
UrbanWashers Sàrl holds itself the right to modify, complete or cancel these terms and conditions at any given time.
The information given on this website can contain some technical inaccuracies or typographic errors.
The information can also be periodically modified. The modifications will be incorporated in newer editions.